CloudFire Support
Technical support for the proper functioning of CloudFire services
The CloudFire Team is here to help
Simplify your daily work with CloudFire support. Get a service of comprehensive and competent support regardless of the size of your business. The CloudFire Support Team supports you at all times to ensure the proper functioning of the services.
What does CloudFire support include?
Help Desk
Thanks to a Ticketing system, we track all requests in a transparent manner and on time, every request.
Telephone and email support
We use all the tools to give you direct and immediate support.
Knowledge Base
Access a set of resources that are always available to solve problems independently.
Why choose CloudFire support?
Fast response
Our team is always ready to assist you, with optimized response times.
Human experience
No bots, only real people ready to find effective solutions.
Technical expertise
A team of experts specialized in CloudFire services.
Proactive support
We are constantly monitoring the services to prevent problems.
Close to you
A team that understands your needs and speaks your language
Focus on business continuity
We help you reduce downtime.
CloudFire support levels
Business Support
Applied free of charge to all CloudFire products, business support is mainly aimed at customers who use the services independently, for non-critical activities.
Premium Support
Ideal for activities that require maximum responsiveness in terms of assistance. Premium support allows you to take advantage of a priority in managing requests, not guaranteed by the Standard level.
Top H24 Support
The level of support is appropriate for the critical environments provided by the24/7 access to technical support with the aim of providing a quick response to critical incidents.
