If you have already taken a look at Talky Time from our previous articles, you can already see how revolutionary it is in the world of business telephony. However, what should you do if you already use a solution that proved itself useful and suitable for your business and your customers?
Let's make a premise: at CloudFire we do not like constraints, and this characteristic sets us apart and differentiates us from our competitors.
With regard to business telephony, we particularly know how difficult it is to make operational and management choices of one technology over another. Even after taking into considerations all the reasons to adopt a particular virtual switchboard over another, it can be rather difficult, if not counterproductive, to change one's mind. Especially if the solution is suitable for a specific context.
Requirement: make the Microsoft Teams tool and a virtual switchboard (3CX) coexist .
The functionality and usefulness of a communication and collaboration tool like Teams has become increasingly apparent in recent years. The convenience of using the suite and its associated elements contributes to making it the first choice for those who are looking for a solution that is not only easy to use, but quick to set up as well.
However, this tool does not always meet every company's needs. There's a solution to this as well.
In many realities a virtual switchboard is already being used, such as 3CX, for example.
For those who are not familiar with it, 3CX is an enterprise communication system available as a managed or hosted PBX solution. It is one of the leading virtual PBXs on the market and, thanks to its Unified Communication-related features, it manages to meet even the most diverse needs in telephony. It also adapts easily and is available without the installation of on premise hardware.
In order not to give up on the features and benefits of 3CX and Microsoft Teams, you can unify communications with Talky Time. With Talky Time you avoid opting for a limiting and expensive solution that does not fully meet your needs.
Solution: 3CX integration of Talky Time
The CloudFire team, through Talky Time, therefore proposes to integrate the benefits of both solutions.
Through the Talky Time Direct Routing featureyou can in fact combine a PBX-we took 3CX as an example-with the Microsoft Teams suite. All through a completely transparent and trouble-free procedure for the user.
The necessary steps are quite simple:
- Enter the CloudFire platform, Talky Time service;
- Select the type of 3CX Phone System;
- Complete the requested information.
That's it!
What benefits can you gain by integrating 3cx and Microsoft Teams?
The integration of Microsoft Teams and 3CX certainly brings benefits to all users, such as:
- A functional and competitive alternative to the call plan offerings in Microsoft 365;
- The ability of administrators to use a comprehensive PBX that is easy to configure.
Setting up a 3CX PBX can be quicker and less time-consuming in terms of resources and time. Once integrated with the Microsoft Teams suite, its functionality can be used together.
Thanks to the unified approach of these two solutions, it will also be possible to receive calls on any device on which the user has downloaded and installed Microsoft Teams' app.
You can start whenever you like! Registering here and discover the advantages our unified solution.
