September was a month of changes in CloudFire 💥. We released the new version of the Cortex platform. Needless to say, it needed some optimisation ⚙️.
In any case, I recommend that you learn more about the various changes by going to read the last one 🔎 What's new.
For those who missed it, we have split Cortex into 3 parts:
- Account Manager: the portal dedicated to managing your account 📑. It includes all features and information related to your master data, such as your users, the prices you were charged, invoices, and a dedicated section from which you can request support and assistance;
- Partner Portal: an entirely dedicated to partners portal 🧮. If you are a partner, you will now have an ad-hoc space to manage your customers and your price lists, as well as the ability to change the portal branding;
- Project Manager: the ⚙️ operational portal that can be accessed both by direct clients and by partners. Within the portal you can find all the management of various projects and services.
The transformation from one portal to three different portals involves constant work and improvements. Here are the changes made since the release of the new version 💝.
📈 General Improvements
- With the introduction of social login processes, with which you can now sign-up and login directly from Linkedin and Google, you will now find enhanced enrollment 📝 and On-boarding of Customers in Cortex 🎫;
- Portal performance was improved as well. This update makes navigation ⏱ faster and smoother, particularly during login-as processes, when loading portals, and when loading individual pages;
- Added numerous filters to improve usability and navigation in grids 🔎;
Let us now go delve into the specifics of individual portals:
📑 Account Manager
- If you are a Customer and you intend to become a Partner 🦋 you can now request the transition in a few clicks;
- You will now find all major actions summarised within the Dashboard 📊 section of your Account Manager;
- Revised the page of bracket 🚑: you will find new features and information including the management of the Support Plan and the purchase of new Professional Services hours
🧮 Partner Portal
- Refined consumption trend forecast charts 📊;
- You can now operate on the project managers of several clients at once by using the new multitab management.
🧱 Project Manager
- Updated the detail of each service to make it more consistent with the other sections of the portal;
- Overhauled deletion of services ❗️: you can now only delete services, or portions of them, after enabling multifactor authentication. In order to increase security, you will now also have to enter a confirmation code to validate the operation;
- Public Cloud: you can now request service activation with or without an included router.
🪄 Bug Fixes
- Services status display: fixed bug where upon activation/deletion of a service, the status display was not updating correctly.
- Cloud PBX 📞: Deleting the service on the settings page has been restored to working properly.
This release has definitely been a game changer for managing services within CloudFire's world, both for our customers and for our partners. We are continually looking for insights to optimise 🪄your user experience. Let us know what you think and give us feedback regarding the new platform and the new features 💖
